FAQs

1. Do you offer Cash on Delivery (COD)?

Yes! 💵 We offer Cash on Delivery (COD) across India for most locations. You can choose COD at checkout for hassle-free shopping.

2. How long will it take to receive my order?

Our average delivery time is 5–10 business days depending on your location. 🚚 Orders in metro cities are usually delivered faster, while tier-2 and tier-3 cities may take a little longer.

3. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS 📩📲. You can use that link anytime to check the live status of your order.

4. What if I receive a damaged or wrong product?

We’re here to help! 🙌 If your product is damaged, defective, or incorrect, simply contact our support within 48 hours of delivery with pictures/video, and we will arrange a replacement or refund (as per policy).

5. Do you accept returns or exchanges?

Yes, we offer easy returns & exchanges within 5 days of receiving your order. Products must be unused and in their original packaging. 📦

6. Are the products original and good quality?

Absolutely! 💯 At Banerjee Store, we carefully source products from trusted suppliers. Every item goes through quality checks ✅ to make sure you get the best value for your money.

7. Do I need to pay extra shipping charges?

No worries! 🎉 We offer free shipping across India on all prepaid orders. COD orders may have a small handling charge.

8. What payment methods do you accept?

We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and COD 💳📱. All transactions are safe & secure with encrypted payment gateways.

9. How can I contact customer support?

You can reach us anytime at 📧 support@banerjeestore.shop or through our Contact Us page. Our team usually replies within 24 hours.